OpsDesk legal
Privacy Policy
Effective date: July 25, 2026
Information collected
OpsDesk may collect account and identity information, contact details, authentication information, company and workspace information, transportation and dispatch records, inventory and purchasing information, customer and vendor data, documents, workflow activity, support communications, and technical information such as browser, device, IP address, and service usage data, as applicable to the service and your use of it.
Sources
Information may come directly from users and customer administrators, from the organization using OpsDesk, from connected services or integrations authorized by the customer, and from automated interactions with the service.
Purposes
Information may be used to provide and maintain OpsDesk, authenticate users, administer permissions, support configured workflows, process operational records, provide support, communicate about the service, monitor reliability, protect the service, comply with law, and investigate misuse.
Customer-controlled operational data
For operational data submitted by a customer, the customer organization generally determines the purposes and instructions for processing. The applicable customer agreement and law determine the respective responsibilities of the customer and service provider.
Sharing and service providers
Information may be shared with service providers that host, authenticate, secure, support, analyze, communicate about, or otherwise operate the service, and when required by law or necessary to protect rights and safety. The applicable service provider list and processing locations may be provided through the relevant customer or privacy materials.
Retention
Information may be retained for as long as needed to provide the service, follow documented customer instructions, meet legal obligations, resolve disputes, maintain security records, and enforce agreements. Retention may vary by account, operational record, backup, audit, and support context.
Cookies and analytics
OpsDesk may use cookies, local storage, session technologies, and similar tools for authentication, preferences, security, functionality, and service measurement. Available controls depend on the tools used and the applicable customer or jurisdictional requirements.
Security
Administrative, technical, and organizational measures may be used to protect information. No method of transmission or storage is completely secure. Specific security practices should be confirmed through applicable contractual or security materials.
User rights and choices
Depending on applicable law, individuals may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information, or withdraw consent where processing relies on consent. Requests may be sent to support@opsdeskos.com. Customer users may also need to contact their organization administrator.
International processing
Information may be processed in countries other than the country where it was collected. The locations and any applicable transfer safeguards depend on the service configuration, providers, customer arrangements, and applicable law.
Children
OpsDesk is a business operations service and is not directed to children.
Changes
This Privacy Policy may be updated from time to time. The updated version will be posted with a revised effective date. Additional notice may be provided where required by law or agreement.
Contact
Privacy questions and requests may be sent to support@opsdeskos.com.